Avani Spa Etiquette and Policies
What to Know Before You Arrive
Committed to Your Well-Being
In order to provide the most relaxing and restorative experience to all our guests, we ask that everyone visiting Avani Spa observe the following guidelines with respect for other guests and our associates.
Avani Spa is committed to providing a relaxing experience for our guests. Please adhere to the policies below to ensure a calm environment for everyone.
Thank you for your efforts in connecting with nature by disconnecting from electronic devices, ensuring a quiet sanctuary for all. All digital devices must be placed on silent or vibrate throughout your stay. Although silent use of your digital device is permitted, watching videos or listening to music without earbuds is prohibited. Guests of the Avani Spa understand that they may be approached by one of our staff members with a gentle reminder of our cell phone free policy.
Committed to providing a healthy and relaxing experience for all guests, the Avani Spa is a smoke-free environment. Please refrain from smoking of any kind (tobacco, cigars, cigarettes, vaping, and marijuana— including medical).
To ensure your safety please be conscious of the effects of alcohol when participating in fitness and spa treatment activities. The intake of any alcoholic beverage before or shortly after any massage or bodywork is not recommended as the impact of alcohol may be intensified by certain treatments.
We strongly recommend that you make your spa reservations several weeks in advance of your desired appointment date, ideally at the time you make your overnight accommodations. Avani has a very high business level, especially on weekends and holidays, and it may be difficult to book services if you wait until you arrive. For guests not registered at The Abbey Resort, a valid credit card will be required to reserve your spa appointment. To schedule your appointment, please call 800-SPA-1000. All spa services are subject to availability. Prices and service selections are subject to change without notice.
It is our intention to help you maximize the many benefits of your spa experience. We encourage you to communicate your questions or thoughts about your treatment to your therapist so we may accommodate your needs.
When scheduling your treatments, please notify our Spa Concierge of any special requests, including your preference of a male or female therapist.
Guests must be at least 16 years of age to receive treatments and use the spa facilities. Due to state law, we require any guest under the age of 18 to have a parent or guardian in the treatment room for all services except facials and salon services.
For spa or salon appointment cancellations, please notify us at least 24 hours prior to your appointment time in order to avoid being charged for 100% of the treatment’s value. Spa groups of 4 or more guests require a 72-hour cancellation. Cancellations without proper notice of scheduled appointments will be charged in full, as will NO-SHOWS. Same-day spa appointments are non-cancellable and are charged at full value. Please note that if you arrive late for your services, it will end as scheduled as to not delay the next scheduled guest.
When You Arrive
We suggest you arrive at least 30 minutes prior to your treatment experience to ensure that you receive the full benefit of your service. All services will finish on time to allow our next guests their full treatment, and the full value of your treatment will be charged.
We ask that you do not bring jewelry or valuable personal possessions to the spa as we cannot be responsible for lost items.
Complimentary use of spa robes and slippers is provided for all spa guests. Our treatment providers are professionally trained to properly drape throughout the service.
Gratuity is at your discretion at Avani Spa. It is not included in the cost of services. To show your appreciation to your therapist, an average gratuity for spa services is 20%. Envelopes are available at the spa reception desk, or you can leave a gratuity as a room or credit card charge.
Spa Entry Guidelines
Daily Spa Access
Admission to Avani Spa is complimentary for any guest, age 16 or older, who has booked a spa service of $100 or more. Spa access is available for $30 per person for guests who have not booked spa services of $100 or more, based on availability.