Let us answer some of our most frequently asked questions.
If you have additional questions, please contact us at 800-709-1323 and we will be happy to help you.
Q: What time is check-in?
A: Check-in begins at 4 p.m.
Q: What time is check-out?
A: Check-out is at 11 a.m.
Q: Is parking free?
A: The Abbey Resort offers a complimentary valet service and free parking around the resort.
Q: Are pets allowed at the resort?
A: Pets are not allowed at The Abbey Resort except in cases of trained service animals with prior notification. Guests found with pets will be asked to check out and forfeit their deposit, and a $150-$300 cleaning charge will be applied.
Q: Do children stay free?
A: Children (16 years old and younger) stay free when occupying the parent or guardian's room.
Q: Is smoking allowed in the resort?
A: The Abbey Resort and Avani Spa is a smoke-free facility. We ask all of our guests to please refrain from smoking in the guestrooms and on the balconies. Smoking in a guestroom or on the balcony will result in a cleaning charge of $200 applied to the registered guest's account.
COVID-19 Health & Safety
Q: Is it required that I wear a mask?
A: In Wisconsin facial coverings and mask are now required in all indoor public spaces. We are kindly asking that all guests comply with the State requirement and wear masks out of consideration for others and whenever possible.
Q: Are your pools open?
A: Yes, all of our indoor and outdoor pools are open. We are limiting the number of guests in our pool areas at a time and some of the seating has been removed to accommodate physical distancing. Our Fresh Frog and Green Leaf programs let you know when our pool seating has been sanitized and made ready for your arrival.
Q: I'm not feeling well and have not been tested for COVID-19. Can I still vacation at The Abbey?
A: For the safety of our other guests and our staff, we ask that you stay home if you are not feeling well.
Q: Why am I not receiving housekeeping service during my stay?
A: To further practice social distancing and to protect both our guests and our associates, in-stay housekeeping is temporarily suspended for stays of more than one night. Our pre-arrival cleaning standards have been enhanced to ensure the highest level of cleanliness. You can learn more on our Health & Safety page.
Q: Are your restaurants open?
A: Yes, our restaurants are open with socially-distanced seating as welll as more outdoor seating options. For more information, visit our Dining page.
Q: Is a deposit required to reserve a room?
A: Yes. A deposit in the amount of one night's stay, plus resort fee and tax will be charged upon making your reservation.
Q: How old do I need to be to reserve a room?
A: You must be at least 21 year old to make a reservation.
Q: What is your cancellation policy?
A: We have a 72-hour cancellation policy, unless you book the Advance Purchase.
Q: What is the resort fee?
A: For each room booked, a Resort Pass fee of $15 plus tax, will be added daily in addition to your room rate. This fee covers many of the resort's amenities and activities that will enhance your stay, making your time at The Abbey Resort more than just a night in a room, but a true Lake Geneva experience. The following items are included in the resort fee:
- Nightly movies in Immersion Cinema
- Hosted family activities
- Weekend bonfires with s’mores
- Access to Avani Spa’s fitness center & classes
- Bicycle and ice skate rentals (seasonal)
- Board game rentals
- High speed internet access
- In room coffee
- USA Today (Mon-Fri)
- Local and toll-free calls
- Valet parking
Please note: Resort fee inclusions are based on availability and subject to change without notice.
Q: Do you have wi-fi?
A: Yes, we have free wired & wireless internet available.
Q: Are pack n’ plays and rollaway beds available?
A: Pack N' Plays are available upon request but no rollaway / extra beds are available.
Q: Do you have babysitting services available?
A: During the current health situation and for the safety of our guests, all babysitting services have been suspended until further notice.
Q: Do you have in-room movies available?
A: Yes, movies will be charged to registered guest account.
Q: Do you have a fitness center?
A: Yes. Our fitness center is located in the spa and is free to use for resort guests 16 and older. We also have fitness classes for guests use.
Q: Am I able to send a fax or make copies?
A: We have a Business Center available for guest use.
Q: Do you have a gift shop?
A: Yes, our unique array of resort wear, jewelry and accessories, wine, gourmet snacks, specialty nautical gifts, candles and children's games and toys make it an ideal spot to shop!
Dining & Entertainment
Q: What are your hours of operation?
A: The Waterfront is open from 11:00am-10:00pm daily.
240° West is open for Breakfast from 7:00am-11:00am and Dinner from 5:00pm-9:00pm.
Hours are subject to change. Visit our What's Going On document for up-to-date hours.
Q: Are you open for lunch?
A: The Waterfront is open for lunch every day and Café Latte offers grab-and-go food items.
Q: Do you offer gluten-free options?
A: Yes, we have a special dietary menu available.
Q: Are reservations required and how do I make one?
A: 240° West is the only restaurant that takes reservations. We do recommend making reservations but they aren't required. They can be made online or by calling 800-709-1323.
Q: Do either of your restaurants accommodate people with food allergies?
A: Yes. Let your server know of any allergy and he/she can let the chef know.
Q: Do you offer kid’s menus?
A: 240° West and the Waterfront both provide kid's menus to children 12 & under.
Q: Is there a dress code?
A: While we have no formal dress code and welcome guests in whatever attire they feel most comfortable, the majority of our guests are generally dressed in "smart casual" attire for 240° West and casual for the Waterfront Restaurant.
Q: Is there live entertainment?
A: Yes, we offer entertainment every weekend. Please see our Entertainment Calendar to find out who and when our entertainers are playing.
Q: Where can I get coffee in the resort?
A: Café Latte proudly serves Starbucks coffee drinks and delicious breakfast treats, plus grab-and-go food items.
Q: Does the resort offer room service?
A: Yes, room service is offered Sunday-Thursday from 7 a.m. to 10 p.m. and Friday-Saturday from 7 a.m. to 12 a.m. Room Service offers extended hours on certain holidays.
Q: What is the nearest airport?
A: The nearest airport to The Abbey Resort is General Mitchell International Airport in Milwaukee, WI. O'Hare is about an hour and twenty minutes away.
Q: How far is Lake Geneva from The Abbey Resort?
A: The Abbey Resort is located directly on the shores of Geneva Lake making it for a quick 15 minute drive from the town of Lake Geneva.
Q: Does The Abbey provide a list of things to do in the area?
A: Yes, check with The Abbey concierge upon arrival to find out what's going on in the area or visit our website.
Q: How far is Fontana Beach from The Abbey?
A: Fontana Beach is across the street from The Abbey Resort. We have a very limited number of passes available for our guests at the front desk. Passes are subject to availability.
Q: What is there to do at The Abbey Resort?
A: The Abbey has 2 outdoor pools, one family and one adult-only pool for usage during the summer season. There is an indoor pool with a children's wading pool and a jacuzzi tub. There is also an onsite arcade, Frisbee-disk golf course, bicycle rentals, scheduled bonfires and an activity center for children. During the summer months, stop by the lake front to our onsite boat rental company and rent a boat for the day. During the winter season, our Abbey Ice Rink is open to guests.
Q: What is there to do in Lake Geneva?
A: Rent a boat for the day or try a stand-up paddle boarding adventure. Take a walk along the 21 miles of the Shore Path, where you'll see majestic mansions. Explore unique stores and grab a bite to eat downtown. See the stars through a powerful telescope at Yerkes Observatory. Take a guided cruise tour right on the waters of Lake Geneva via Lake Geneva Cruise Line. Golf in the summer and ski in the winter. Check out our Things to Do page on the website for more ideas.
Q: When is the best time to visit?
A: We think that any time to visit the area is the best time. In the summer, you get to enjoy the warmth and water activities of the lake. In the fall, guests like to take in the cool breeze and enjoy the beautiful fall colors in the area. In the winter, many guests enjoy ice fishing, bonfires and ice skating on our complimentary rink. In the spring, The Abbey kicks off spring break activities leaving room for lots to do during your day!