The Abbey Resort FAQs
Q: WHAT TIME IS CHECK-IN?
A: Check-in begins at 4 p.m.
Q: WHAT TIME IS CHECK-OUT?
A: Check-out is at 11 a.m.
Q: IS PARKING FREE?
A: The Abbey Resort offers a complimentary valet service and free parking around the resort.
Q: IS A DEPOSIT REQUIRED TO RESERVE A ROOM?
A: Yes. A deposit in the amount of one night's stay, plus resort fee and tax will be charged upon making your reservation.
Q: HOW OLD DO I NEED TO BE TO RESERVE A ROOM?
A: You must be at least 21 year old to make a reservation.
Q: WHAT IS YOUR CANCELLATION POLICY?
A: We have a 72-hour cancellation policy.
Q: WHAT IS THE RESORT FEE?
A: A resort fee of $14 plus tax will be added daily to your room rate. This pass covers many of the resort's amenities and activities such as high-speed internet access, complimentary issues of USA Today Newspaper (Mon-Fri), complimentary scheduled transportation to downtown Lake Geneva, bicycle rentals, board games, access to Avani Spa's Fitness Center and fitness classes, valet parking and more.
Q: DO YOU HAVE GIFT CARDS AVAILABLE FOR PURCHASE?
A: Gift cards are available for purchase, visit our website or call (800)709-1323.
Q: DO CHILDREN STAY FREE?
A: Children (16 years old and younger) stay free when occupying the parent or guardian's room.
Q: ARE PETS ALLOWED AT THE RESORT?
A: Pets are not allowed at The Abbey Resort except in cases of trained service animals with prior notification. In these cases, Guests with pets will be asked to check out and forfeit their deposit, and a $150-$300 cleaning charge will be applied.
Q: DO YOU HAVE WI-FI?
A: Yes, we have free wired & wireless internet available.
Q: ARE PACK N' PLAYS OR ROLLAWAY BEDS AVAILABLE?
A: Pack N' Plays are available upon request but no rollaway /extra bed are available.
Q: IS SMOKING ALLOWED IN THE RESORT?
A: The Abbey Resort and Spa is a smoke-free facility. We ask all of our guests to please refrain from smoking in the guestrooms and on the balconies. Smoking in a guestroom or on the balcony will result in a cleaning charge of $200 applied to the registered guest's account.
Q: DO YOU HAVE BABYSITTING SERVICES AVAILABLE?
A: Yes. Services are available for children ages 12 and under, 7 a.m. to 12 a.m. year round. A two week in advance notice is required.
Q: DO YOU HAVE PAY PER VIEW MOVIES AVAILABLE?
A: Yes, movies will be charged to registered guest account.
Q: DO YOU HAVE A FITNESS CENTER?
A: Yes. Our fitness center is located in the spa and is free to use for resort guests 16 and older. We also have fitness classes for guests use.
Q: DO YOU HAVE GUEST LAUNDRY FACILITIES?
A: Laundry facilities and dry cleaning available to guests.
Q: AM I ABLE TO SEND A FAX OR MAKE COPIES?
A: We have two Business Centers available for guest use.
Q: WHERE DO I SEND DONATION REQUESTS?
A: Donation requests can be sent to email@example.com
Q: DO YOU HAVE A GIFT SHOP?
A: Yes, our unique array of resort wear, jewelry and accessories, wine, gourmet snacks, specialty nautical gifts, candles and children's games and toys make it an ideal spot to shop!