How do I make a spa appointment?
We strongly recommend that you make your spa reservations several weeks in advance of your desired appointment date, ideally at the time you make your overnight accommodations. Avani has a very high business level, especially on weekends and holidays, and it may be difficult to book services if you wait until you arrive. For guests not registered at The Abbey Resort, a valid credit card will be required to reserve your spa appointment. To schedule your appointment, please call 800-SPA-1000. The spa reservation office is open Sunday-Saturday 6:00am - 11:00pm. All spa services are subject to availability. Prices and service selections are subject to change without notice.
May I request a male or female therapist?
When you book your services, let us know if you have a preference for a male or female therapist. We will do our best to accommodate that request. Our goal is to provide you excellent services, exceeding your expectations at your comfort level.
What time does the spa open?
Spa services are available seven days a week, 365 days a year. Avani Spa hours of operation are: Monday - Saturday 6am - 8pm and Sunday 7am - 6pm. *Hours subject to change.
How early should I arrive for my spa services?
Please check in at the reception desk 30 minutes prior to your first scheduled appointment. Guests arriving late for their service will receive only their time remaining. This will ensure that we stay on schedule and do not inconvenience other guests. All spa guests have use of our fitness center and all spa amenities. This includes our steam rooms, saunas, whirlpools, atrium pool, locker rooms, use of an Avani robe and spa sandals and relaxation areas. As a courtesy to all of our guests, we ask that you please refrain from using your cell phones while in the spa.
What do I do if I need to cancel my appointment?
Because your spa appointments are reserved specifically for you, we ask that you notify us to avoid the 50% cancelation fee for the service. The Spa recommends a minimum of 72 hours in advance should you need to cancel or reschedule. All no-show appointments will be charged at full value.
What should I bring to the spa?
We will never compromise your modesty. You will be given a robe and sandals to change into before your treatment. What you wear under your robe is up to you; our therapists will only expose the portion of your body that is being worked on. We do recommend that you bring your swimsuit and workout gear so that you may fully enjoy our facility.
Can I bring my own food into the spa?
The Avani Spa has a spa menu available for those wanting to order a snack or a light lunch for pool side delivery. No outside food or beverage is allowed. No glass items are allowed in the Atrium Pool area.
May I bring a child to the spa?
Guests must be 16 years of age or older. No childcare is available at the Spa.
Do I need to tip the spa therapists?
Gratuity is at your discretion at Avani. It is not included in your cost of service. To show your appreciation to your therapist, an average gratuity for spa services is 15-20%. Tip envelopes are available at the spa front desk. We are also able to leave gratuity as a room or credit card charge.
Are day passes available?
At Avani Spa, your health and well-being is our top priority. In order to maintain a safe and tranquil setting during this unprecedented period, we are limiting the number of guests allowed in our facilities at a time. We are asking that you please call ahead for spa facility availability. If available, daily access to the Avani Spa atrium pool, spa whirlpools, steam rooms, inhalation room and shower facilities is available to guests 16 years and older who either purchase $75 or more in spa services or purchase a $25 spa day pass.*
*Spa day pass is based on availability and prices are subject to change without notice. Some additional restrictions may apply during holiday periods.
