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Fontana, Wisconsin| 269 Fontana Blvd, Fontana, Wisconsin 53125
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Spa Etiquette at The Abbey Resort, Wisconsin
 

Lake Geneva Spa FAQ

 

How do I make a spa appointment?

We strongly recommend that you make your spa reservations several weeks in advance of your desired appointment date, ideally at the time you make your overnight accommodations. Avani has a very high business level,  especially on weekends and holidays, and it may be difficult to book services if you wait until you arrive. For guests not registered at The Abbey Resort, a valid credit card will be required to reserve your spa appointment. To schedule your appointment, please call 800-SPA-1000. The spa reservation office is open Sunday-Saturday 6:00am - 11:00pm. All spa services are subject to availability. Prices and service selections are subject to change without notice.
 

How early should I arrive for my spa services?

Please check in at the reception desk 30 minutes prior to your first scheduled appointment. Guests arriving late for their service will receive only their time remaining. This will insure that we stay on schedule and do not inconvenience other guests. All spa guests have use of our fitness center and all spa amenities. This includes our steam rooms, saunas, whirlpools, atrium pool, locker rooms, use of an Avani robe and spa sandals and relaxation areas. The Avani Spa has a spa menu available for those wanting to order a snack or a light lunch for pool side delivery. As a courtesy to all of our guests, we ask that you please refrain from using your cell phones while in the spa.

What time does the spa open?

Spa services are available seven days a week, 365 days a year. Avani Spa hours of operation are: Monday - Saturday 6am - 8pm and Sunday 7am - 6pm. *Hours subject to change.
 

What should I bring to the spa?

We will never compromise your modesty. You will be given a robe and sandals to change into before your treatment. What you wear under your robe is up to you; our therapists will only expose the portion of your body that is being worked on. We do recommend that you bring your swimsuit and workout gear so that you may fully enjoy our facility.

Do I need to tip the spa therapists?

Gratuity is at your discretion at Avani. It is not included in your cost of service. To show your appreciation to your therapist, an average gratuity for spa services is 15-20%. Tip envelopes are available at the spa front desk. We are also able to leave gratuity as a room or credit card charge.
 

What do I do if I need to cancel my appointment?

Because your spa appointments are reserved specifically for you, we ask that you notify us to avoid the 50% cancelation fee for the service. The Spa recommends a minimum of 72 hours in advance should you need to cancel or reschedule. All no-show appointments will be charged at full value.

Are Day Passes Available? 

Spa Usage Fees for Guests of The Abbey Resort: All Abbey Resort guests, 16 years and older, may access the Avani Spa fitness center and enjoy the studio-based fitness classes.*

May through December - Daily access to the Avani Spa atrium pool, spa whirlpools, steam rooms, inhalation room and shower facilities is available to guests 16 years and older who either purchase $75 or more in spa services or purchase a $25 spa day pass.*  

Saturdays, January through April - Daily access to the Avani Spa atrium pool, spa whirlpools, steam rooms, inhalation room and shower facilities on Saturdays, January through April, requires the purchase of one service $75 or more per person. Due to the high level of spa guests during these months, Avani Spa day passes are limited and are sold based on spa occupancy levels.

Spa Usage Fees for Non-Hotel Guests:
May through September - Daily access to the Avani Spa atrium pool, spa whirlpools, steam rooms, inhalation room and shower facilities is available to guests 16 years and older who either purchase $75 or more in spa services or purchase a $25 spa day pass.*

Saturdays, January through April - Use of the spa facilities on Saturdays requires the purchase of one service $75 or more along with a spa day pass of $25 per person. The $25 spa day pass is waived with the purchase of two services per person.

*Spa day pass is based on availability and prices are subject to change without notice. Some additional restrictions may apply during holiday periods.

May I request a male or female therapist?

When you book your services, let us know if you have a preference for a male or female therapist. We will do our best to accommodate that request. Our goal is to provide you excellent services, exceeding your expectations at your comfort level.
 

May I bring a child to the spa?

Guests must be 16 years of age or older. No childcare is available at the Spa. Special Considerations Guests with medical conditions are advised to consult a physician prior to reserving any spa appointments. Men having facials should shave no less than 2 hours prior to service for ultimate comfort.
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