The Abbey Resort FAQs
Q: WHAT TIME IS CHECK-IN?
A: Check-in begins at 4 p.m.
Q: WHAT TIME IS CHECK-OUT?
A: Check-out is at 11 a.m.
Q: IS PARKING FREE?
A: The Abbey Resort offers a complimentary valet service and free parking around the resort.
Q: IS A DEPOSIT REQUIRED TO RESERVE A ROOM?
A: Yes. A deposit in the amount of one night's stay, plus resort fee and tax will be charged upon making your reservation.
Q: HOW OLD DO I NEED TO BE TO RESERVE A ROOM?
A: You must be at least 21 year old to make a reservation.
Q: WHAT IS YOUR CANCELLATION POLICY?
A: We have a 72-hour cancellation policy.
Q: WHAT IS THE RESORT FEE?
A: A resort fee of $13 plus tax will be added daily to your room rate. This pass covers many of the resort's amenities and activities such as high-speed internet access, complimentary issues of USA Today Newspaper (Mon-Fri), complimentary scheduled transportation to downtown Lake Geneva, bicycle rentals, board games, access to Avani Spa's Fitness Center and fitness classes, valet parking and more.
Q: DO YOU HAVE GIFT CARDS AVAILABLE FOR PURCHASE?
A: Gift cards are available for purchase, visit our website or call (800)709-1323.
Q: DO CHILDREN STAY FREE?
A: Children (16 years old and younger) stay free when occupying the parent or guardian's room.
Q: ARE PETS ALLOWED AT THE RESORT?
A: Pets are not allowed at The Abbey Resort except in cases of trained service animals.
Q: DO YOU HAVE WI-FI?
A: Yes, we have free wired & wireless internet available.
Q: ARE PACK N' PLAYS OR ROLLAWAY BEDS AVAILABLE?
A: Pack N' Plays are available upon request but no rollaway /extra bed are available.
Q: IS SMOKING ALLOWED IN THE RESORT?
A: The Abbey Resort is smoke free. We ask that all guests to please refrain from smoking in the guestrooms, smoking in the guest rooms will result in a cleaning charge of $175 applied to the registered guest account.
Q: DO YOU HAVE BABYSITTING SERVICES AVAILABLE?
A: Yes. Services are available for children ages 12 and under, 7 a.m. to 12 a.m. year round. A two week in advance notice is required.
Q: DO YOU HAVE PAY PER VIEW MOVIES AVAILABLE?
A: Yes, movies will be charged to registered guest account.
Q: DO YOU HAVE A FITNESS CENTER?
A: Yes. Our fitness center is located in the spa and is free to use for resort guests 16 and older. We also have fitness classes for guests use.
Q: DO YOU HAVE GUEST LAUNDRY FACILITIES?
A: Laundry facilities and dry cleaning available to guests.
Q: AM I ABLE TO SEND A FAX OR MAKE COPIES?
A: We have two Business Centers available for guest use.
Q: WHERE DO I SEND DONATION REQUESTS?
A: Donation requests can be sent to firstname.lastname@example.org
Q: DO YOU HAVE A GIFT SHOP?
A: Yes, our unique array of resort wear, jewelry and accessories, wine, gourmet snacks, specialty nautical gifts, candles and children's games and toys make it an ideal spot to shop!