The Abbey Resort FAQ
Q: What time is check-in?
A: Check-in begins at 4 p.m.
Q: What time is check-out?
A: Check-out is at 11 a.m.
Q: Is a deposit required to reserve a room?
A: Yes. A deposit in the amount of one night's stay, plus resort fee and tax will be charged upon making your reservation.
Q: How old do I need to be to reserve a room?
A: You must be at least 21 year old to make a reservation.
Q: What is your cancellation policy?
A: We have a 72-hour cancellation policy.
Q: What is the Resort Fee?
A: A resort fee of $13 plus tax will be added daily to your room rate. This pass covers many of the resort's amenities and activities such as high-speed internet access, complimentary issues of USA Today Newspaper (Mon-Fri), complimentary scheduled transportation to downtown Lake Geneva, bicycle rentals, board games, access to Avani Spa's Fitness Center and fitness classes, valet parking and more.
Q: Do children stay free?
A: Children (16 years old and younger) stay free when occupying the parent or guardian's room.
Q: Are pets allowed at the resort?
A: Pets are not allowed at The Abbey Resort except in cases of trained service animals.
Q: Do you have Wi-Fi?
A: Yes, we have free wired & wireless internet available.
Q: Are Pack N' Plays or rollaway beds available?
A: Pack N' Plays are available upon request but no rollaway /extra bed are available.
Q: Is smoking allowed in the resort?
A: The Abbey Resort is smoke free. We ask that all guests to please refrain from smoking in the guestrooms, smoking in the guest rooms will result in a cleaning charge of $175 applied to the registered guest account.
Q: Do you have babysitting services available?
A: Yes. Services are available for children ages 12 and under, 7 a.m. to 12 a.m. year round. A two week in advance notice is required.
Q: Do you have pay per view movies available?
A: Yes, movies will be charged to registered guest account.
Q: Do you have a fitness center?
A: Yes. Our fitness center is located in the spa and is free to use for resort guests 16 and older.
Q: Do you have guest laundry facilities?
A: Laundry facilities and dry cleaning available to guests.
Q: Am I able to send a fax or make copies?
A: We have two Business Centers available for guest use.
Q: What is the nearest airport?
A: The nearest airport to the Abbey Resort is the General Mitchell International Airport in Milwaukee, WI.
Q: Where do I send donation requests?
A: Donation requests can be sent to firstname.lastname@example.org