Here at The Abbey Resort, we're always looking for outstanding individuals to make our guests' experience the very best it can be. If you are interested in joining our team, please take a look at our employment opportunities! For all interested applicants, please email your resume to Lisa Wolf, at wolf@theabbeyresort.com.
Maintain knowledge and understanding of current thinking in massage field
Ability to perform all services on service menu for specific department
Understands and uses universal precautions when providing services.
Maintains the highest level of product knowledge and has complete knowledge of all spa services presently offered using this knowledge to up sell product and service
Maintain cleanliness & sanitary procedures according to Wisconsin statutes
Complete duties set by Massage Manager to ensure proper care of work areas, linens, products, and equipment
Exceed the expectations of our guests at all times
Massage school certificate of completion
Wisconsin state license for Massage Therapy or County License for Walworth
National License preferred
CPR certified
High School Diploma
Must maintain all current licenses and certifications that are required on a state and local level
Operates and maintains the dishwashing machine.
Fills holding containers completely with the correct dishes and rinses them before putting them in the machine.
Removes dishes from flip and sorts and stacks them according to banquet rooms and classifications.
Changes cutlery cleaning solution every two hours and stacks the supply neatly.
Keeps work areas, hallways, and walk-in coolers clean by sweeping, mopping, cleaning surfaces, and emptying garbage containers.
Assists in special maintenance when required.
Performs other related duties as assigned by Executive Chef or Sous Chef.
Able to stand for 9 hours
Able to lift at least 60 pounds
Reasonable ability to hear for safety purposes
Command of the English language
Must be in good physical condition
Must be dependable with a good work record
1. Maintains proper personal care and grooming, reports to Manager on time and in full uniform, and maintains a cheerful friendly manner.
2. Maintains assertive hospitality and up sells customers by communicating thorough product knowledge.
3. Accepts room service orders by phone at designated station and sees that the orders are delivered by the stated time.
4. Prepares and delivers doorknob breakfast orders by the requested time of guest.
5. Maintains proper stock of utensils and condiments and sees that each tray is properly served and prepared by specified meal.
6. Prepares room service trays in advance for faster and efficient service.
7. Presents checks in guest room folios and accepts proper payment. Enters guest payments into the computer for room charges.
8. Clears room service trays from the guest floors at least three times a day.
9. Replenishes the entire station for the next shift prior to punching out.
10. Reports tips each pay period.
11. Maintains room service safety and sanitation.
12. Performs other related duties as assigned by the Restaurant Manager/Assistant Restaurant Manager
Able to stand for 8 hours
Able to lift at least 20 pounds
Good hearing for accurate communication Command of the English language
Basic computer usage skills
Must be alert to the customers' needs
Able to push a cart loaded with orders
1. Assists in the daily operation of the Human Resources department.
2. Supervises the Human Resources Coordinator.
3. Calculates, updates and tracks associates vacation and sick pay accrual and usage for files.
4. Completes monthly turnover report for the HR section of the P&L book.
5. Oversee’s the hiring of the most qualified applicants consistent with the hotel's commitment to excellence.
6. Promotes a safe work environment for employees and managers ensuring compliance with all OSHA requirements.
7. Ensures all new employees are processed correctly and oriented to hotel policies, procedures, and benefits.
8. Manages Group Health, and Dental Insurance enrollments, billing, payments, processing of new hire and annual enrollment insurance applications and assists with problem resolution.
9. Manage review process for all associate 30-day, 60-day, 90-day and annual evaluations.
10. Processes all unemployment claims including documentation for appeals and company representation at hearings.
11. Coordinates Workers’ compensation, including tracking payment of claims, processing accident forms, and keeping OSHA log, logging associate accident data.
12. Ensures accurate and timely posting of all open positions on all online resources, including HCareers and college and technical school and local high school websites.
13. Coordinates with Department heads to ensure accurate staffing levels are maintained.
14. Oversees the HR Coordinator in the screening, interviewing, and reference check process for all applicants.
15. Designs employment and recruitment ads and job fair materials for distribution.
16. Attend Staff meetings and other meetings as required.
17. Basic administrative responsibilities (copying, faxing, correspondence and reporting)
18. Greet and direct callers in a courteous and professional manner.
19. Organize the booklets used for orientation sessions and conduct orientation sessions as needed
20. Oversee processing of all employee status changes with payroll including new hires, changes, and terminations.
21. Assist with administration of policies and procedures along with development of new policies and procedures as necessary.
22. Coordinates employee incentive programs including but not limited to Nobody Does It Better, Associate of the Month/Manager of the Quarter/Year, Associate Referral Program.
23. Maintains all personnel records and handles all requests for associate reference verifications.
24. Performs all other related duties and projects as assigned by the Director of Human Resources.
High School diploma and/or College degree (preferred) with 3-5 years HR Generalist experience (i.e. recruitment and hiring, training & development, performance evaluations, benefits & worker’s comp administration, employment law etc.)
MINIMUM QUALIFICATIONS: Excellent communication, organizational and interpersonal skills
Command of the English language, written and verbal
Ability to remain neutral when conducting investigations
Must have good attendance and punctuality
Able to work long hours and holidays when needed
Must be able to manage multiple tasks simultaneously and in a timely and efficient manner
Must be proficient with Microsoft office (Word, Excel, Powerpoint and Outlook including calendar usage)
Basic mathematical skills for report/forecast preparation and other calculations
Must have knowledge of all federal, state, and local laws pertaining to personnel, including but not limited to labor law
Must be energetic & enthusiastic
1. Controls all revenues received and dispersed.
2. Maintains adequate internal control to safeguard the assets of the hotel.
3. Supervises the financial department, including accounts receivable, accounts payable, payroll, general accounting, general cashiers, purchasing and night audit.
4. Plans and implements accounting procedures and systems.
5. Assists in preparing the financial analysis of operations.
6. Assists in preparing reports outlining the hotel's financial position in areas of income, expense and earnings based on past, present, and future operations.
7. Assists in the preparation of budgets and financial forecasts.
8. Maintains files of all contracts, payroll, etc.
9. Hires, fires, train, and develop employees under his/her supervision.
10. Completes special assignments as requested.
11. Assists in preparing accounting analysis as directed by Management Company or the General Manager.
12. Performs all other related duties as directed by the General Manager and/or corporate accounting.
REQUIRED TRAINING/
EDUCATION/EXPERIENCE: College Degree in accounting or equivalent experience.
MINIMUM QUALIFICATIONS:
Must have 5 years experience in hotel accounting to include at least 3 years at the controller level
Must have strong interpersonal skills and be able to communicate at all levels of the organization
Command of the English language, written and verbal
Must have demonstrated proficiency operating a computer and experience with ADP systems preferred.
Must be able to manage deadlines and have strong attention to detail.
